Ask: 
Strategically develop vision for legacy modernization as an agency, 
Use human centered design and user experience focused on licensee needs
Incorporate data, initial requirements, and roadmap to enhance IT request for proposal. 
(NOTE: Given sensitive data not all work is shown)
Activities: 
Communicated the user experience at various stages of the design process by developing wireframes, flow diagrams, storyboards, mockups, and/or high fidelity prototypes. 
Advocated for the prioritization of design centered changes driven by user research, conduct refinements and improvements, and present concepts, proposals, and updates to executive stakeholders.
Outcomes:
Low and high fidelity wireframes, prototypes, user flows
Staff and user feedback packaged in design research document and presentation to senior management
Strategic design proposal, work and requirement sessions to steer IT roadmap of future and current requirements to user needs.
Initial experience sketch
Initial experience sketch
Mid Fidelity wireframe
Mid Fidelity wireframe

Detail of user flow, UI/UX design

Sample of user design research sessions
Sample of user design research sessions
Sample of user design research sessions
Sample of user design research sessions
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